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In today business world, taking a good care of the
customer is not simply a priority but it is do or die.
Any unhappy customer can easily click on the internet
and find your competitor next door. This is the reality!
Customer no longer has to depend on sole vendor but
enjoying fierce competition. Customer has very little
brands or products loyalty but more toward what the
new products have to offer. The only difference between
you and the guy next door might only how good your care
to them. |
So how to differentiate from others? iCare – the
professional customer care. With iCare, you can set
your own standard in term of customer touch. It is a
revolutionary customer care that gives a difference
touch to each customer that you encounter. Customers
will feel that you are as close as a back seat passenger
to take care of them. |
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You can turn iCare become your instance
message gateway. You can share certain information such
as newest product, available inventory, delivery time,
closest shop in town, available schedule, etc to
be retrieved by your customers, salesperson, and alliance
partners via their mobile phone. Now, it can be retrieved from
anywhere in the world without login to internet but only
via mobile phone. You can bring your organization into a complete
difference level.
iCare message center allows you to interface directly
with any back office system, such as SAP, PeopleSoft,
ExcelACC, or any Oracle, AS400, DB2, SQL2000 databases. Yet all the security matters are well taken care of.
You can set the security to allow only registered user
to access, or with valid verification code, or subject
to manager approval before sending, etc. |